Opal Response
Customer Complaints, Online Surveys, Client Feedback,
Continuous Improvement Monitoring...
- If delivering high levels of service and managing feedback is integral to the success of your organisation...,
- If you are attempting to produce meaningful management information from your customer complaints...,
- If you need to research your stakeholders opinion...
..then Opal Response web-based software solution is just for you.
Market Research
Understanding your customers drives improvement, sales and success. Use Opal Response to ask your customers what you need to know, whenever you want and manage the feedback they give you.
Analyse responses and trends. Maximize your business opportunities.
Employee & 360° Feedback
Whether you are a consultant with many clients or running your own HR department, start making truly informed decisions by getting insight into the opinions and behaviours of employees. Satisfaction surveys, accreditation checks and 360° appraisals all become easier to implement, simple to complete and provide fully reportable analysis.
Public Sector
The delivery of quality public services while maintaining efficiencies is at the forefront of the challenges facing public sector organisations.
A range of configurable features allow collection of the feedback they required to meet performance indicators - most specifically NI14 – reducing avoidable contact.
Benefits
- Use real-time feedback to positively mould and change your business for the better
- Improve customer retention – ask your customers what makes then tick
- Manage feedback with ease and efficiency, exceed expectations
- Take control of your research. Get results quickly and easily
- Identify hidden issues, cost-saving opportunities and efficiency prospects
- Manage your customer services budget effectively