Opal Response
Features
Seek stakeholder response and measure stakeholder satisfaction
The Survey Centre features a questionnaire wizard allowing you to proactively seek stakeholder response and measure satisfaction.
- Create surveys about any aspect of your business
- Surveys can be uploaded online or emailed to participants
- Responses are collated and results measured
- Results statistics are produced in table or graph format
Manage stakeholder communication
The Response Manager features a case management tool for handling feedback.
- Create a unique reference number per case
- Assign the case, ensuring consistency of communication and resolution
- Retain a communication history
- Respond quickly and consistently using easy access templates
- Create action requests to resolve any issues
- Measure compensation or resolution costs
- Analyse feedback