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Application Technology and Delivery

  • The Technology
Opal Response is a web-based solution using the latest software technologies. There is no costly capital outlay on hardware or IT infrastructure. The subscription includes all systems, data management and hosting in our quality-controlled facilities.

There is no need to worry about support, maintenance or upgrades – we do all of that!
  • Service Delivery
Opal Response is customizable for each organisation allowing existing terminology, policies, procedures and business processes to remain. The software works with you.
We pride ourselves on our customer service delivery. Our implementation process is created specifically for each client and timed to fit with their business priorities. Seamless integration, training, coaching and support come as standard.

 


 

 




Clients
Northumbrian Water, Kielder Leaplish Waterside Park Northumbrian Water, Kielder Leaplish Waterside Park
News

NI14 – Reducing avoidable contact

Feedback specialists at Opal Response have published a white paper on the subject of NI14, the national indicator covering the objective for local authorities to work toward reducing avoidable contact.

Opal Response is a flexible online tool that gives the client the ability to both court the opinion of businesses and customers pro-actively through their survey centre but also allows you to effectively, record, manage and report on avoidable contact. To download the white paper - click here >>

 


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